Refund policy

Effective: October 27, 2026.

14-day change-of-mind returns

You may request a change-of-mind return within 14 days after delivery. The bike must be new, unused and complete, with its original packaging, charger, keys and included accessories. Contact Monza within that period to obtain instructions before sending anything.

For a change-of-mind return, you pay the actual return transport cost. Monza will explain that cost before you authorise the return shipment. We do not apply an automatic restocking or payment-processing fee under this policy. Used bikes do not qualify for this voluntary change-of-mind return.

Starting a return

Email monzaebikes@gmail.com or contact WhatsApp +1 786-406-4044 with your order reference, model and reason. Photographs help us confirm the condition or investigate a problem. Monza will provide the authorised destination and packaging/carrier instructions for your product. The business address is not an automatic return drop-off or shipping destination.

Requests from your account

For an eligible order, you can also request a return or cancellation from your Monza account.

  1. Sign in with the email used for the order and the six-digit code sent to that email.
  2. Open the order and choose the available return or cancellation option.
  3. Send your reason and any helpful notes. Monza reviews the request and confirms the next steps.

A request does not approve a return, cancel the order or issue a refund by itself. Do not send the bike before receiving instructions. You can always contact us by email or WhatsApp, including when the account does not offer a request option or your applicable rights require another remedy.

Defective, damaged or incorrect items

If your bike arrives defective, damaged or different from the confirmed order, contact Monza promptly with the order details and photographs when available. Monza coordinates the appropriate remedy and transport under your applicable rights. Change-of-mind charges are not automatically applied to a defect, damage or wrong-item claim. The voluntary unused-condition requirement does not remove rights for a defective product.

Stop using an unsafe bike. Do not charge, dismantle or send a damaged or suspect battery through ordinary mail; request safe handling and carrier instructions. Keep the packaging where practical while the issue is assessed.

Cancellation

Request cancellation as soon as possible. If the order has not been dispatched, no automatic cancellation fee applies. Once it has been dispatched, we check the applicable return options. If Monza cannot fulfil the order or ship within the promised time, the applicable cancellation and refund rights still apply.

Refunds

After we receive and inspect an approved return, we issue the approved refund to the original payment method within 7 business days. Your bank or payment provider may need additional time to display it. Any disclosed return transport cost for a change-of-mind return is confirmed with you before authorisation. Refunds required by law follow the applicable legal timing and amount requirements.

If an approved payment-plan provider was involved in your purchase, Monza will coordinate the refund through the applicable payment channel; the provider must confirm any adjustment to its agreement. No financing approval is promised by this policy.

Seller and contact

Monza Motors LLC · 501 SW 1st St #208, Miami, FL 33130, United States.
monzaebikes@gmail.com · WhatsApp +1 786-406-4044.

This policy does not restrict mandatory consumer rights. Terms agreed for an existing order are not reduced retroactively by a later website update.